Refund Policy

1. Introduction

At UniversalHarmony, we want you to be completely satisfied with your purchases. We understand that sometimes a product may not meet your expectations or a service may not be what you anticipated. This Refund Policy outlines the conditions under which we offer refunds for products and services purchased from our website.

This policy is part of our Terms and Conditions and by making a purchase from UniversalHarmony, you agree to this Refund Policy.

2. Refund Conditions for Physical Products

2.1 Eligibility for Refunds: We will accept returns and provide refunds for physical products under the following conditions:

• The item is returned within 30 days of receipt
• The item is in its original condition and packaging
• You have proof of purchase (order number, receipt, or confirmation email)
• The item is not on our list of non-returnable items (see section 2.3)

2.2 Condition of Returned Items: All returned items must be:

• Unused and in the same condition that you received them
• In the original packaging
• Complete with all components and accessories
• Accompanied by any free gifts or promotional items that came with the purchase

2.3 Non-Returnable Items: The following items cannot be returned or refunded:

• Custom or personalized items
• Digital products after the download link has been accessed
• Gift cards
• Perishable goods
• Intimate or sanitary goods, for health and hygiene reasons
• Hazardous materials
• Items marked as final sale or clearance

3. Refund Conditions for Digital Products and Services

3.1 Digital Products: For digital products such as e-books, downloadable art, or digital templates:

• Refunds are available within 14 days of purchase if the download link has not been accessed
• Once you have accessed or downloaded digital content, refunds are not available unless the product is defective
• If you experience technical issues with accessing your digital product, please contact our support team before requesting a refund

3.2 Online Courses and Workshops: For online courses, virtual workshops, or webinars:

• Full refunds are available up to 7 days before the scheduled start date
• 50% refunds are available between 7 days and 48 hours before the scheduled start date
• No refunds are available less than 48 hours before the scheduled start date
• For self-paced courses, refunds are available within 14 days of purchase if you have completed less than 20% of the course content

3.3 Subscriptions: For subscription-based services:

• You may cancel your subscription at any time
• Refunds for the current billing period are not provided when you cancel a subscription
• You will continue to have access to the subscription service until the end of your current billing period
• If you cancel within the first 14 days of a new subscription, you may be eligible for a prorated refund

4. Refund Process

4.1 How to Request a Refund: To initiate a refund request, please follow these steps:

1. Contact our customer service team at [email protected] or call +44 108 221 3063
2. Provide your order number, the date of purchase, and the reason for your refund request
3. For physical items, our team will provide instructions on how to return the item
4. For digital products or services, explain the issue you're experiencing in detail

4.2 Return Shipping: For physical products:

• You are responsible for paying the return shipping costs unless the item is defective or we sent the wrong item
• We recommend using a trackable shipping service or purchasing shipping insurance for valuable items
• The risk of loss during return shipping remains with you until the item is received by our warehouse

4.3 Inspection Process: Once we receive your returned item:

• We will inspect the item to confirm it meets our return conditions
• If the return is approved, we will process your refund
• If the return is rejected, we will contact you and explain why, and provide options for having the item sent back to you

5. Refund Timeframes

5.1 Processing Time: Once your return is received and inspected, we will process your refund within 5 business days.

5.2 Refund Method: Refunds will be issued using the original payment method:

• Credit card refunds typically appear on your statement within 5-10 business days, depending on your card issuer
• PayPal refunds are usually processed within 1-2 business days
• Bank transfers may take 3-5 business days to appear in your account

5.3 Refund Notification: You will receive an email notification when your refund has been processed.

6. Partial Refunds

6.1 When Partial Refunds Apply: In certain situations, only partial refunds may be granted:

• Items that are returned with signs of use or wear beyond inspection
• Items that are missing parts, components, or accessories
• Items that are damaged due to customer mishandling
• Bundle purchases where only part of the bundle is being returned
• Services that have been partially delivered or consumed

6.2 Gift Cards and Store Credit: In some cases, we may offer store credit or a gift card instead of a monetary refund, particularly for returns without receipt or returns outside the standard return window but within a reasonable timeframe.

7. Defective or Incorrect Items

7.1 Defective Products: If you receive a defective product:

• Contact us within 7 days of receipt
• Provide a description and, if possible, photos of the defect
• We will cover return shipping costs for defective items
• You may choose between a replacement or a full refund

7.2 Incorrect Items: If you receive an item different from what you ordered:

• Contact us within 7 days of receipt
• We will cover return shipping costs
• You may choose between receiving the correct item or a full refund

8. Exchanges

8.1 Exchange Process: If you would like to exchange an item for a different size, color, or product:

• Follow the same process as for returns
• Specify which item you would like in exchange
• If there is a price difference, you will either be charged the additional amount or refunded the difference

8.2 Exchange Limitations: Exchanges are subject to product availability. If the requested exchange item is not in stock, we will contact you to discuss alternatives or process a refund.

9. Cancellations

9.1 Order Cancellations: If you wish to cancel an order:

• Orders can be cancelled for a full refund if they have not yet been shipped
• Once an order has shipped, you will need to follow the return process
• Contact our customer service team as soon as possible to request a cancellation

9.2 Event and Workshop Cancellations: If we need to cancel an event, workshop, or service:

• You will receive a full refund
• We will make reasonable efforts to notify you as soon as possible
• We are not responsible for any incidental expenses you may have incurred (such as travel or accommodation)

10. Exceptions

10.1 Promotional Items: Items that were provided free of charge as part of a promotion are not eligible for monetary refunds.

10.2 Special Order Items: Products that were custom-ordered or specially sourced at your request are not eligible for refund unless they are defective.

10.3 Force Majeure: In cases of events outside our control (such as natural disasters, pandemics, or significant supply chain disruptions), we reserve the right to modify our refund policy with reasonable notice.

11. Consumer Rights

11.1 Statutory Rights: This Refund Policy does not affect your statutory rights as a consumer. If you are based in the UK or EU, you have certain rights under consumer protection laws that cannot be limited by this policy.

11.2 Distance Selling Regulations: For customers in the UK and EU, under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods (the "cooling-off period") without giving a reason.

12. Contact Information

If you have any questions about our Refund Policy, please contact us:

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.